Not quite right? You can return or exchange unworn shoes within 30 days of delivery.
Our returns policy
- Shoes must be unworn, in their original condition and original box.
- Exchanges for a different size or colour are free (subject to availability).
- Refunds are made to the original payment method within 5 working days of receiving your return.
- Sale items can be exchanged or refunded unless marked final sale.
How to return
- Email us with your order number and the item(s) you are returning.
- Pack the shoes securely in their original box.
- Send your parcel to the returns address we provide, or drop it in store.
This policy does not affect your rights under the Consumer Guarantees Act 1993. [Final returns wording to be confirmed by West City Shoes.]